Telegram and WhatsApp

If your team talks to customers in messengers, connect them to a project channel. The customer writes where they already are, and the team replies from Branzy.

What happens once connected

• A customer’s message appears in the project channel.
• The customer is created as a contact automatically.
• Your reply goes back to the messenger the customer wrote from.
• You can create a task from the conversation with /task, and it stays linked to the dialogue.

Attachments

Each file type goes out the way the messenger expects:

• a voice reply arrives as a voice message, not as a file;
• photos, video, audio, and documents are sent as photos, video, audio, and documents.

How to connect

1. Open the project channel settings.
2. Choose a messenger: Telegram bot or WhatsApp Business.
3. Follow the wizard: Telegram needs a bot token, WhatsApp needs a WhatsApp Business number.

Who may connect external channels is set in project settings — see members and permissions.